If you have forgotten your username or password to the server (Control Panel - Plesk or DirectAdmin) your hosting account is served on then complete the following steps:
1. https://myportal.ocosa.net
2. Click on My Services
3. Click on Green Arrow
4. Click on Login to DirectAdmin (If Plesk it says Plesk)
5. Finished.
You can always record your new password and change the password. If you're locked out.