If your transaction was declined when you processed through the OCOSA Customer Portal or at the time of placing an order here are some likely reasons:
- You do not have sufficient funds or you are over your credit limit.
- Your address does not match the billing address on file with your financial institution.
- You are over your daily spending limit.
- You did not enter the correct data.
- Your card is expired.
If you have any more billing-related questions please check our KB or submit a ticket to the billing department.
Note:
Only customers with an active account can submit a ticket to our billing department. If you do not have an active account please call us at 918-585-9882
