My transaction was declined.

If your transaction was declined when you processed through the OCOSA Customer Portal or at the time of placing an order here are some likely reasons:

  • You do not have sufficient funds or you are over your credit limit.
  • Your address does not match the billing address on file with your financial institution.
  • You are over your daily spending limit.
  • You did not enter the correct data.
  • Your card is expired.

If you have any more billing-related questions please check our KB or submit a ticket to the billing department.

Note:

Only customers with an active account can submit a ticket to our billing department. If you do not have an active account please call us at 918-585-9882

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